Terms and Conditions

  1. Description of goods and/or services

FeedMySkin.co.za is a online retail business in the non-medicated cosmetics industry. FeedMySkin.co.za specifically makes non-medicated cosmetics such as the Natural Blow® line of products manufactured by/for Second Mile (Pty) Ltd a South African corporation to the general public via the Internet.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within  2 days and delivery confirmed by way of courier tracking number or postal service registered number via the email address provided. The cost of shipping in South Africa is a flat rate that may vary from time to time.

  1. Export restriction

The offering on this website is available to South African clients only. International clients will be serviced on case by case bases and should contact Dr AJ Potgieter at andre@drpotgieter.co.za.

  1. Return and Refunds policy

4.1. The provision of goods and services by FeedMySkin.co.za  is subject to availability. In cases of unavailability, FeedMySkin.co.za  will refund the client in full.

4.2. The client is entitled to cancel the order at any time within a thirty day period subject to the following restrictions and conditions

4.2.1. In the event that the goods had not been mailed, 100% of funds paid will be refunded.

4.2.2. In the event that the product has been shipped, the client will be responsible to pay for shipping, and return the product to FeedMySkin.co.za in unused manner in order to get refunded.

4.2.3. In the event that the client is not happy with the product within a 30 day period for any reason, the unused products must be returned for a full refund minus shipping cost. In the event that 4 or more sachets were purchased, all sachets but one must be returned in an unused manner, and a full refund minus shipping cost will be refunded. If the client purchase one easy snap sachet and is not happy with the product, the unused portion of the sachet has to be returned, and a full refund minus shipping cost will be refunded.

4.2.4. The 30 day money back guarantee is based on the principle of good faith between the parties. Therefore, the 30 day money back guarantee will not be honoured if FeedMySkin.co.za suspects foul-play.  Such suspicion should be reasonable in light of all the facts and circumstances.

4.2.5. The 30 day money back guarantee only applies to retail offers, and not to wholesale purchases.

  1. Customer Privacy policy

FeedMySkin.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php

  1. Payment options accepted

Payment may be made via Visa, MasterCard or EFT.

  1. Card acquiring and security

Card transactions will be acquired for FeedMySkin.co.za via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by FeedMySkin.co.za  separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

  1. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

FeedMySkin.co.za  takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and FeedMySkin.co.za   chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,  870 Rubenstein Drive Unit 2, Moreleta Park, 0181 .

12. Variation

FeedMySkin.co.zamay, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Dr AJ Potgieter t/a FeedMySkin.co.za  based   in South Africa.

  1. FeedMySkin.co.za contact details:

Company Physical Address:  870 Runenstein Drive Unit 2, Moreleta   Park, 0181

Email: andre@drpotgieter.co.za  Telephone: +27 62 061 2035

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